Privacy policy

VANTADO - Privacy Policy

The purpose of this Privacy Policy is to outline how VANTADO. (referred to as "VANTADO," "we," "us," and/or "our") manages personal data that is collected through our websites. This Privacy Policy explains the various types of personal data that we collect and process, as well as how we may use and disclose this data. Additionally, it provides you with information on the options available to you regarding our handling of your personal data.

Information We Collect

The personal information we collect is obtained through two primary methods: directly from you and from your use of our Site:

  • This data may consist of various details, such as your name, contact information, gender, product feedback, and any information you include in your account profile;
  • Additionally, if you make purchases on our Site, we may collect transaction and billing information such as credit/debit card details and delivery information. ;
  •  We also keep records of any interactions you have with us, such as contacting our customer service team or engaging with us on social media;
  • If you participate in a survey or enter a competition, we will collect any information you provide to us;
  • We may use cookies and other tracking technologies to collect information automatically, including which pages you have viewed and whether you clicked on any links in our email updates. We may also collect data about the device you use to access our Site;
  • We may require other information to provide you with the Site, such as your location if you grant us permission to access it.

Information we collect by automated means

We automatically gather some information when you visit our sites and interact with our communications. We might make use of web beacons, cookies, and other similar technologies to gather this data. A text file known as a "cookie" is sent by websites to a visitor's computer or another internet-connected device in order to uniquely identify the visitor's browser or to save data or browser preferences. A "web beacon," commonly referred to as a pixel tag or clear GIF, is used to send data back to a web server. We might also compile data on what you do online over time and on other third-party websites. The data we automatically gather may consist of:

  • URLs leading users to our websites;
  • the search phrases that lead users to our websites;
  • information about our emails, including opens, clicks, and unsubscribes;
  • information on the devices used to visit our websites (such as IP address, device, browser, and operating system information);
  • the precise pages you visited during your visits to our websites, the date, time, length of your stay, your referral activity, and any emails you may have opened; information about your contact with our websites;
  • Information on use (such as the number and frequency of visitors to our websites).

What We Do With Your Data

 We may use your personal information for the following reasons, depending on how you use our site, how you interact with us, and the permissions you grant us:

  • To fulfil your order.
  • To handle and address any questions or issues that our customer support staff receives.
  • To display content on the Site that is most likely to pique your interest based on your account information, past purchases, and browsing habits.
  • To improve and maintain the Site, and monitor its usage.
  • For example, we might contact you for comments on our products as part of market research.
  • Whenever we have your permission or are otherwise permitted to do so, to send you marketing messages and display targeted advertising to you.
  • For safety reasons, to look into fraud, and where required, to defend ourselves and others.
  • To fulfill our responsibilities under the law and regulations.

To treat your personal data, we are authorized by the following legal grounds under data protection law:

  • As a result of the processing being required to carry out a contract with you or conduct actions in preparation for entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
  • Because we have your permission (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
  • because maintaining and promoting our services is in our legitimate interests as an e-commerce supplier. For the best goods and customer experiences, we are constantly looking to learn more about our customers. We utilize the information we have about you to personalize the Site so that it is more engaging and pertinent to the products and offers you are interested in seeing.

Those Who May Access Your Information

Third-Party Service Providers: In order to carry out some of the aforementioned services on VANTADO's behalf, we could turn to third-party service providers. To help with things like processing credit cards and payments, hosting, managing, and servicing our data, distributing emails, performing research and analysis, advertising, analytics, or managing certain services and features, we occasionally exchange information with service providers. If necessary, we may also disclose information about you to our professional advisers, such as our accountants, auditors, attorneys, insurers, and bankers. These service providers might alter over time, but we'll always work with dependable companies that we've asked to implement the necessary security measures to safeguard your personal information in accordance with our rules. Your personal data will only be processed by them for the following purposes:

Advertising and Analytics Services Provided by Others

We may permit third parties to carry out analytics tasks and deliver adverts on our behalf throughout the web and in mobile apps. Your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion data are just a few examples of the data they may gather through the use of cookies, web beacons, and other technologies while you use the Services and other websites and applications. Among other things, VANTADO and others may use this information to analyze and collect data, track user popularity, present content and advertising that is relevant to your interests on our Services and other websites, and more.  Visit www.aboutads.info/choices for more information about interest-based advertising and to choose not to have your web browser history used for this purpose. With the European Interactive Digital Advertising Association, users in Europe can choose not to receive tailored advertising.

Also, as part of a targeted campaign on third-party platforms, we might collaborate with third parties to deliver you advertisements (such as Facebook or Google). In order to identify your interests and provide you with advertising that is catered to them, we or third-party platforms may as part of these ad campaigns transform information about you into a unique value that can be matched with a user account on these platforms, such as your email address. Keep in mind that the third-party platforms might let you choose whether to see these kinds of tailored advertisements or not.

Your Options and Rights

You can control or deactivate your VANTADO account.

By signing into your VANTADO account, you can examine, update, or modify your account information at any time, including your profile, contact, payment, and shipping information. By sending an email to contact@vantado.com, you can also deactivate your VANTADO account.

Rejecting email marketing

By following the instructions in those emails, you can stop receiving our promotional communications at any time. Note that even if you choose not to receive these communications, we may still send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).

Restricting cookies

Most web browsers are configured by default to allow cookies. Usually, you have the option to tell your browser to refuse or delete browser cookies. Please be aware that removing or rejecting cookies may have an impact on the accessibility and functionality of our websites.

Children

Children are not intended to use our services. Please get in touch with us if you have any reason to think that a kid may have given us personal information.

Information Security

We make every effort to protect your data. To keep your data secure, we employ a mix of technical, administrative, and physical protections. This includes encrypting several of our Services using Transport Layer Security ("TLS"). Yet, no method of data transmission or storage is 100% safe. Please get in touch with us if you have any security-related questions.

California Privacy Rights

Consumers in California have some rights regarding their personal data according to the California Consumer Privacy Act, also known as the "CCPA" (Cal. Civ. Code sections 1798.100 et seq.), and the Shine the Light law (Cal. Civ. Code section 1798.83). This section pertains to California residents alone.

California Consumer Privacy Act

We are required by the CCPA to make the following disclosures regarding the acquisition, use, and distribution of your personal information. We have gathered the following categories of personal information over the last 12 months: identifiers, commercial data, demographic data (keep in mind that some of this data might be protected under state or federal law as characteristics of certain protected classes), internet or electronic network activity, geolocation data, audio, electronic, visual, thermal, olfactory, or similar information, inferences, and other categories of personal data that relate to or are reasonably likely to be associated with you. Please refer to the section above titled "Information we collect " for samples of the specific data points we gather. We gather personal information for the industrial, business, or commercial uses listed in the preceding "What We Do With Your Data" section.

Category of Personal Data

Categories of Recipients

Identifiers

Internet service providers, operating systems and platforms, other users, fraud prevention partners, cloud service providers, technical maintenance and system security providers, advertising networks, marketing partners, data analytics providers, market research platform, payment processors, fulfilment partners, customer support partners,

Commercial Information

Cloud service provider, data analytics providers, marketing partners, advertising networks, market research platforms, fulfilment partners, customer support partners, and fraud prevention partners

Characteristics of Protected Classifications under state or federal law, such as age

Advertising networks, marketing partners, market research platforms, users, and platforms for collecting consumer feedback

Internet or other electronic network activity

Advertising networks, marketing partners, data analytics suppliers, Internet service suppliers, platform and operating system , partners in fraud protection, technical maintenance, and system security suppliers,cloud service providers

Geolocation data

 Internet service providers, advertising networks, marketing partners, data analytics companies, operating systems, and platforms

Audio, electronic, visual, or similar information

Customer support partners, market research platform, facility security partners

Inferences

Partners in customer service, partners in data analytics, partners in preventing fraud, and cloud service providers

Your personal information is never sold by VANTADO. In order to display advertisements that are specifically tailored to your interests, we do let our advertising partners to gather specific device identifiers and electronic network activities through our Services. Please refer to the section above on the advertising and analytics services offered by others for information on how to object to the use of your personal information for targeted advertising.

Consumers in California have the following rights, subject to some restrictions: (1) to request more information about the specific items and categories of personal data we collect, use, and disclose; (2) to request deletion of their personal data; (3) to object to any "sales" of their personal data that may be taking place; and (4) to be protected from retaliation for exercising these rights. You can email contact@vantado.com with a request to learn more about or erase your personal data. After receiving your request, we will confirm it by getting in touch with you to confirm your identification. Please be aware that depending on what the law requires or allows, we might keep some information. A few of our goods and services might not work for you if you ask us to erase your personal information.

If we receive a request for the exercise of your rights on your behalf from an authorized agent, we may request proof that you have granted that person a power of attorney or that the agency has another valid written authorization.

We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails. When you participate in a financial incentive, we collect personal data from you, such as identifiers like your name and email address. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive by contacting us. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. 

Shine the Light

Residents of California are allowed by California law to request specific information about the manner in which their information is shared with third parties for direct marketing purposes or to choose not to disclose it at all. Your personal information is not given to such parties for their own direct marketing campaigns.

Links to Other Websites and Third-Party Content

Links to third-party websites, services, plug-ins, and applications, including Facebook and Google, that are not run or under the control of VANTADO, may be provided by us. Some third-party services are not covered by this privacy policy, and we are unable to be held accountable for their practices, privacy policies, or content. Before providing any information to or through any third-party services, we strongly advise you to check their privacy policies.

You can share actions you do on our Services with other media by using social sharing features and other integrated tools provided by the Services (such the Facebook "Like" or "Share" button or the Twitter "Tweet" button). Depending on the settings you establish with the provider of the social sharing feature, your use of such services permits the sharing of information with your friends or the general public. Please refer to the privacy policies of the organizations that provide these features for more details regarding the objectives and scope of data collection and processing in connection with those features.

Data Storage

Our personal data retention policies are determined by business demands and regulatory constraints. We keep personal information for as long as it's required for the processing purposes for which it was obtained as well as any other related, legal uses. For instance, up until the deadline for filing claims arising from the transaction, we might keep some transactional information and related communications. Your personal information is deleted from our systems and records when it is no longer necessary to use it, or it is anonymized so that it cannot be used to identify you.

Changes to Our Privacy Policy

Our privacy statement may change from time to time. If we do, we will update the Privacy Policy and state when it was last updated on our websites. We will give you further notice if we make any significant changes. To keep up with our privacy practices for personal data, you should frequently evaluate our current Privacy Policy.

Contacting VANTADO

Contact our Privacy Compliance Officer at contact@vantado.com if you would like to: access, correct, revise, or delete any personal information we have about you; file a complaint; or just want more information.

VANTADO

 71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM

Phone: +447456077276

Email: contact@vantado.com

Last update 23/04/2023