Refund And Return Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number and by emailing contact@vantado.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us
How long does delivery take?
All orders are ship within 5-12 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact@vantado.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Vantado. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Help! I can’t find my return slip.
Don't worry, return slips are not included in VANTADO shipments. You can place your return or exchange by contacting us at contact@vantado.com
What’s your return policy?
After receiving your order, you have 30 days to process any returns.
Please contact contact@vantado.com to place a return or if you are having problems doing so within the allotted 30 days.
You can return an item with the Order # supplied, and a full refund will be made to the original payment method.
What should I do if I receive the wrong product?
We apologize if the product you received was different from the one you ordered. To ensure that you receive product you ordered, please email us at contact@vantado.com
How can I return a product if I'm not satisfied with it?
After getting your package, within 30 days. Here are the packing guidelines:
- Securely pack the items in a box.
- Attach the mailing label directly to the parcel's address side, covering the barcode and any prior delivery address without overlapping any neighboring sides.
- Affix the appropriate amount of postage and use the address listed.
- Ship package from your local post office or shipping company of your choice.
Please send an email to contact@vantado.com if you did not receive a return label.
please do take note! Prior to returning your order if you believe you have received a defective item, it is crucial that you write an email to contact@vantado.com.
Then, we will be able to assist you with the returns process and come up with a workable solution.
VANTADO
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM
Email Address: contact@vantado.com
Phone Number: +447456077276